Webinar
defining the optimal smb service model
In this webinar, Charles Laughlin and Matt Matergia discussng the finding of the report titled "Do What With Me: Defining The Optimal Service Model for Small Businesses and Their Digital Presence Solutions. The webinar will walk you through:
- What “as a service” really means to your SMB customers and how service can be a major value driver for your company.
- The gaps that exist between the customer service that SMBs want and they actual get.
- How collaborative service leads to a deeper SMB understanding of a product’s value.
- What form the optimal service model should take.