Webinar

defining the optimal smb service model

In this webinar, Charles Laughlin and Matt Matergia discussng the finding of the report titled "Do What With Me: Defining The Optimal Service Model for Small Businesses and Their Digital Presence Solutions. The webinar will walk you through:

• What “as a service” really means to your SMB customers and how service can be a major value driver for your company.
• The gaps that exist between the customer service that SMBs want and they actual get.
• How collaborative service leads to a deeper SMB understanding of a product’s value.
• What form the optimal service model should take.

Matt Matergia

General Manager Americas and VP of Sales at Mono Solutions

Charles Laughlin

Sr Analyst at Localogy