Webinar: Defining the optimal SMB service model

Summary

webinar: defining the optimal smb service model

Key to achieving the coveted “SMB Trusted Advisor” status is providing the right product or mix of products. Perhaps a bigger factor is combining the right products with the right level of service and a deeper understanding of your customers' needs. 

Mono Solutions and Localogy went straight to the source and asked SMBs directly - What Do You Need? In this webinar, you will learn:

• What “as a service” really means to your SMB customers and how service can be a major value driver for your company.
• The gaps that exist between the customer service that SMBs want and they actual get.
• How collaborative service leads to a deeper SMB understanding of a product’s value.
• What form the optimal service model should take.

For more, check out the full report that was commissioned by Mono Solutions, and put together in collaboration with Localogy.

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